Privacy policy

Privacy Policy
At Shopquic ("we," "our," "us"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data, in accordance with the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian law.

1. Information We Collect
Personal information you provide directly:

  • Name, email address, phone number
  • Shipping and billing address
  • Order history and preferences
  • Payment-related information (processed via our payment partner, not stored by us — see Section 4)
  • Any information you share when contacting customer support

Information collected automatically:

  • IP address, browser type, device information
  • Pages visited, time spent on site, referring website
  • Cookies and similar tracking technologies (see Section 6)

2. Purpose of Data Collection
We collect and process your personal data only for the following specific purposes:

  • Processing and fulfilling your orders
  • Communicating with you about your order status, shipping, and delivery
  • Responding to customer support inquiries
  • Sending promotional communications (only with your consent, which you may withdraw at any time)
  • Improving our website functionality and user experience
  • Complying with legal and tax obligations

We do not use your data for any purpose beyond what is disclosed here without obtaining your fresh, specific consent.

3. Legal Basis for Processing (Consent)
Under the DPDP Act, we process your personal data based on your explicit, informed consent, given at the time you provide your information (e.g., at checkout or newsletter signup). You may withdraw your consent at any time by contacting us at spprtjgrt@gmail.com, though this may affect our ability to fulfill existing or future orders.

4. Payment Information
We do not store your card, UPI, or net banking details on our servers. All payments are processed securely through Razorpay, our third-party payment gateway partner, which is PCI-DSS compliant. Razorpay processes your payment data as an independent data processor under its own privacy and security policies.

5. Sharing of Information
We share your personal data only with trusted third parties necessary to fulfill our services:

  • Payment processing: Razorpay
  • Order fulfillment and shipping: Our courier/logistics partners, who receive your name, address, and phone number to deliver your order
  • Website hosting and operations: Shopify Inc.
  • Analytics and marketing tools: (e.g., Google Analytics, Meta Pixel), where enabled, to understand site usage and improve our marketing

We do not sell, rent, or trade your personal data to third parties for their independent marketing purposes.

6. Cookies
Our website uses cookies and similar technologies to:

  • Keep items in your cart between visits
  • Remember your preferences
  • Analyze site traffic and performance
  • Support advertising and retargeting (if applicable)

You can control or disable cookies through your browser settings, though this may affect site functionality.

7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law (e.g., tax and invoicing records). Once the purpose is fulfilled, your data will be securely deleted or anonymized.

8. Your Rights
Under the DPDP Act, you have the right to:

  • Access the personal data we hold about you
  • Correct inaccurate or incomplete data
  • Withdraw consent for processing at any time
  • Request deletion of your personal data, subject to legal retention requirements
  • Grievance redressal, through our Grievance Officer (see Section 11)

To exercise any of these rights, contact us at spprtjgrt@gmail.com. We will respond within a reasonable timeframe as required by law.

9. Data Security
We implement reasonable security safeguards — including encryption, secure servers (via Shopify's infrastructure), and restricted access — to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected such data, we will delete it promptly.

11. Grievance Officer
In accordance with applicable Indian law, we have designated a Grievance Officer to address any concerns regarding your personal data:

Name: 88609 66016
Email: spprtjgrt@gmail.com
We aim to acknowledge grievances within 48 hours and resolve them within 30 days.

12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:

  • Email: spprtjgrt@gmail.com
  • Phone/WhatsApp: 88609 66016