Shipping policy
Shipping Policy
This Shipping Policy explains how we process, ship, and deliver your orders within India.
1. Order Processing Time
Orders are typically processed within 1-2 business days of payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day. Processing time may occasionally be extended during sale periods or high order volumes — we will notify you if this affects your order.
2. Shipping Destinations
We currently ship only within India. We do not offer international shipping at this time.
3. Shipping Timelines
Estimated delivery timelines after an order is processed:
|
Region |
Estimated Delivery Time |
|
Metro cities |
3-5 business days |
|
Tier 2/3 cities |
5-8 business days |
|
Remote/rural areas |
7-10 business days |
Please note these are estimates, not guarantees. Delivery times may vary due to courier delays, weather, regional restrictions, or circumstances beyond our control.
4. Shipping Charges
- [Free shipping on all orders] or [Free shipping on orders above ₹(amount); a flat shipping fee of ₹(amount) applies below that]
- Any applicable shipping charges will be clearly displayed at checkout before you complete your payment.
5. Order Tracking
Once your order is shipped, you will receive a confirmation email/SMS with a tracking number and courier details. You can track your order status directly through the link provided, or by logging into your account on our website.
6. Cash on Delivery (COD)
COD is available for orders minimum ₹ (499) in select serviceable areas. A COD handling fee may apply. Please keep exact change ready for the delivery agent where possible.
7. Undeliverable or Returned Shipments
If a package is returned to us due to an incorrect address, refused delivery, or repeated failed delivery attempts, we will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund minus original shipping costs, in accordance with our Refund Policy.
8. Delayed or Lost Shipments
If your order has not arrived within the estimated delivery window, please contact us at spprtjgrt@gmail.com with your order number. We will investigate with our courier partner and keep you updated. In the rare case a shipment is confirmed lost in transit, we will offer a replacement or full refund.
9. Damaged Packages
If your package arrives visibly damaged, please:
- Do not accept the delivery if damage is severe and visible before opening, or
- If discovered after opening, take clear photos/videos of the damaged item and packaging within 48 hours of delivery
- Contact us immediately at spprtjgrt@gmail.com with your order number and photos for a replacement or refund
10. Multiple Items in One Order
If your order contains multiple items shipped from different fulfillment centers or suppliers, they may arrive in separate packages at different times. This is normal for our order fulfillment process, and you will be notified accordingly.
11. Change of Delivery Address
If you need to change your shipping address, contact us at spprtjgrt@gmail.com as soon as possible after placing your order. We cannot guarantee changes once an order has been shipped.
12. Contact Us
For any shipping-related questions, reach out to us at:
- Email: spprtjgrt@gmail.com
- Phone/WhatsApp: 88609 66016
- Hours: 24/7