Refund policy
Return & Refund Policy
At Shopquic, we want you to be completely satisfied with your purchase. Please read our return and refund policy carefully to understand your rights and responsibilities.
1. Return Window
You may request a return within 7 days of receiving your order. Return requests made after this period will not be accepted.
2. Eligibility for Returns
To be eligible for a return, your item must meet the following conditions:
- Unused, unworn, and in the same condition you received it
- In original packaging with all tags, labels, and accessories intact
- Accompanied by proof of purchase (order number or invoice)
Note: Since items are shipped directly from our fulfillment partners, please inspect your order carefully upon delivery. Report any issues within 48 hours of delivery to ensure a smooth resolution.
3. Non-Returnable Items
The following items cannot be returned or exchanged:
- Innerwear, cosmetics, and personal care items (for hygiene reasons)
- Items marked "Final Sale" or purchased during clearance
- Products damaged due to misuse or normal wear and tear
- Custom or personalized items
4. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or wrong item:
- Contact us within 48 hours of delivery at spprtjgrt@gmail.com
- Attach clear photos/videos of the product and packaging
- We will verify the issue and arrange a replacement or full refund at no additional cost to you
5. How to Initiate a Return
- Email us at spprtjgrt@gmail.com or use the contact form on our website with your order number and reason for return
- Our team will review your request within 1-2 business days and share return instructions if approved
- Pack the item securely and ship it to the address provided
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
6. Return Shipping Costs
If the return is due to our error (damaged, defective, or incorrect item), we will arrange and cover the return shipping at no cost to you.
- If the return is due to a change of mind or any other personal reason, the customer is responsible for return shipping costs. Please use a trackable courier service, as we are not liable for items lost or damaged in transit during the return.
7. Refunds
Once your return is received and inspected, we will notify you of the refund status.
- Approved refunds are processed within 5-7 business days
- Refunds are issued to the original payment method used at checkout (UPI, card, or net banking via Razorpay)
- For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI to an account/UPI ID you provide, since cash cannot be refunded directly
Please note that it may take an additional 3-5 business days for the refunded amount to reflect in your account, depending on your bank.
8. Exchanges
We currently offer exchanges only for size-related issues, subject to stock availability. For damaged or defective items, we will arrange a replacement or full refund as described in Section 4. To request an exchange, follow the same return initiation process and mention "Exchange" along with the desired size in your request.
9. Order Cancellations
- Orders can be cancelled free of charge before they are shipped
- Once an order has been shipped, it cannot be cancelled, but you may initiate a return upon delivery as per this policy
10. Late or Missing Refunds
If you haven't received a refund within the stated timeframe:
- Check your bank account again
- Contact your card issuer or bank, as processing times can vary
- If you've done this and still have not received your refund, contact us at spprtjgrt@gmail.com
11. Contact Us
For any questions about returns or refunds, reach out to us at:
- Email: spprtjgrt@gmail.com
- Phone/WhatsApp: 88609 66016